家用医疗器械营销概述
目前，市场上畅销的器械类别大致可分为三类：一零日夏养花网售价500元左右的健康电器或一类器械，二零售价1000元-5000元之间的水机（不是器械）或其他，三为零售价5000元以上的健康电器或健康寝具或二类器械。
营销模式的创新和变迁，向来都是医药保健品的专利，家用器械也不例外。家用http://www.rixia.cc器械营销模式也为三种，一种社区定点或不定点销售，俗称“跑腿式”；第二种会议营销，也分为两种，一单一会议营销型，二复合会议营销型。目前单一型会议营销比例已经较低了，主要是“社区店+会议营销”模式，因为增加了前期筛选的过程，会议营销投入产出比有提高，但弱点也同样明显—营销成本高；第三种就是“体验中心”模式，相比较会议营销而言，特点是购买周期拉长，顾客满意度较高，注重营销细节。价格与模式是关联的，低价配合“跑腿式”，中端挈合“会议营销”型，高端就是“体验中心”了，当然也有例外。
营销模式再创新，它都有核心点。家用器械的营销核心点不外乎这几个：让产品自己说话、顾客复制、结果对比、细节控制、心理暗示。
“让产品自己说话”是器械营销的最核心点，它包含两个方面：一产品本身，二免费体验。古语说，酒香不怕巷子深，任何的叫卖声都比不上产品的疗效。消费者真正需求的是长期使用却能累积疗效的器械，而不是包装完美的东西。温热型器械的火热跟自身是2类器械这点是分不开的（2类器械是SDA指对其安全性、有效性应当加以控制的医疗器械）。我预计，市场上那些伪器械将被逐渐淘汰出局，留守者只有1类和2类器械。
第二免费体验。任何时候，免费体验都会是最佳的营销手段。免费体验的基础是建立在产品良好疗效的基础之上的。实际应用免费体验时，应该把免费体验的内容搞得具有高附加值，具有神秘感，这样免费体验者才有足够的兴趣。具体到操作细节上，就要根据产品特色确定吸引消费群的价值诱因、免费体验的时间长度、对顾客每个接触点的提供同质服务、人多人少时候的不同体验方案应用等等。
总之一句话，让产品自己说话是最省力、最经济、最具顾客忠诚度的器械营销核心。
“顾客复制”是器械营销的另一个关键点。顾客复制包含了以下两个方面：一病毒式数量复制，二病毒式质量复制。病毒式数量复制往往应用于市场开拓的初期。应该有这么几个关键环节；找到关键顾客、制造可以快速传播的小段子（融合顾客案例）、适宜的礼品手段吸引顾客体验或者顾客帮带传、运用排队技术吸引顾客体验等等。说到底，就是要制造一个或多个病毒性的案例或者话题完成在目标顾客中快速复制，以达到小成本大人群的回报。二病毒式质量复制主要是应用在已有众多试用或体验顾客，要提高销售率的阶段。我认为病毒式质量复制主要的技术手段还是顾客帮带传，这种方法准确率高，当然病毒性案例传播是必不可少的。
“结果对比”，我个人认为是一种比较有效的提高消费者购买率的营销手段。器械的主要营销对象肯定是有慢性病的中老年消费群。对于中老年人群来讲，往往医生的http://www.rixia.cc结论和检测、化验报告单是他们认为最权威的健康证明。而对于中老年消费群而言，其收入程度决定了他的购买趋向是保守的，购买一样大件是要经过若干遍决策的。那么就要给他和他的家庭找到好的购买理由，使用器械前后的身体指标检测对照是个不错的选择理由（可以是短期的，也可以是长期的）。成本可能高些，但效果很明显。
“细节控制”。俗话说：细节决定成败。器械营销中，对细节的把控反映了此企业的营销水平以及成功与否。中老年消费群起初是冲着免费体验来的，当感知产品疗效后，如果能够提供良好的环境和细节控制的话，那么体验地点就会成为中老年人除却家、公园、菜场的

第四个活动地点。做到了这点，器械不热销都不可能。在会议营销中，我老注意一个细节——鼓掌，很多人都会忽略这点，我基本上通过鼓掌这个细节来判断这个企业会议营销的水平如何。做器械营销，我们就要搞清楚与消费者的每个接触点，而且要确保每个接触点提供的服务是标准的，这样才能给每个顾客统一的印象。当然对于喜来健们不问任何人都叫成“爸”“妈”的这个细节，我有些疑义，但喜来健是提供的标准服务。
“心理暗示”。应该说心理暗示并不是个新的营销手段，但是如果是当作病毒值入销售过程的还就是喜来健们。喜来健存在两种心理暗示：一体验时间必需超过3个月才开卖，二体验前的讲课环节，最核心应是喊口号。喜来健的仪器大都在万元左右，价钱不低，购买阻力很大，喜来健的诡异就在心理暗示这个环节，它要让体验者养成长期的体验和心理习惯，离不开喜来健。这条营销技巧是硬币的两面，用好了提高销售量，用不好易形成社会问题。
末了，我个人认为器械的营销它应该是个综合体。我坚持认为2000元以下器械是未来的主流，动因就是2000元以下器械其营销模式可以是个综合体，而且其营销效果可以集群放大。
真实的器械营销并不是像本文说得这么简单，而是由很多环节组成，但这条是既定的：让产品自己说话！
At present, in the market thebest-selling instrument category may divide into three kinds approximately:Retail price 500 Yuan about healthy electric appliances either a kind ofinstrument, two retail price 1000 Yuan - 5000 Yuan between hydraulic engines(are not instrument) or other, three are the retail price 5000 Yuan abovehealthy electric appliances either the healthy bedding or two kind ofinstruments.
The marketing pattern's innovationand the vicissitude, are always the medicine healthy product patents, the homeuse instrument is not exceptional. The home use instrument marketing pattern isalso three kinds, one kind of community fixed point or the unfixed point sale,the popular name “runs about the type”; Second kind of conference marketing,also divides into two kinds, a sole conference marketing, two compoundconference marketing. At present was unitary the conference marketingproportion already to lower, was mainly “the community shop + conferencemarketing” the pattern, because increased the earlier period screening process,the conference marketing put into production compared to having theenhancement, but weakness similarly was also obvious - the marketing cost to behigh; The third kind is “the experience center” the pattern, compares theconference marketing saying that the characteristic is purchases the cycle toelongate, the customer degree of satisfaction is high, pays great attention themarketing detail. The price and the pattern are the connection, the low pricecoordination “runs about the type”, the end lifts gathers “the conferencemarketing”, the high-end was “the experience center”, certainly also had theexception.
The marketing pattern innovatesagain, it has the core spot. Home use instrument's marketing core nothing elsebut these: Let product speak, the customer to duplicate, the result contrast,the detail control, the psychological suggestion.
“lets product speak” is the instrumentmarketing most core spot, it contains two aspects: A product itself, two freeexperience. The archaism said that the liquor fragrance does not fear the laneto be deep, any hawks the sound not to compare the product curative effect.What consumer true demand is the long-term use can actu日夏养花网ally accumulate thecurative effect the instrument, but is not the packing perfect thing. Thewarming up instrument is fiery 2 kind of instrument this is cannot separate (2kind of instruments with oneself is SDA refers to medical instrument which toits security, validity must perform to control). I estimated that in the marketthese false instruments will be been eliminated gradually, remaining behind totake care of things have 1 kind and 2 kind of instruments.
The second free experience. At any time, thefree experience can be the best marketing method. The free experience'sfoundation is the establishment in above the product good curative effectfoundation. When practical application free experience, should do the freeexperience content has the high added value, has the mystical feeling, suchfree experience only then has the

enough interest. Makes concrete tothe operation detail, must according to the product characteristic determinethat time the attraction expense group the value cause, the free experience'stime length, to customer each contact point provides the homogeneity service,the person multi-people to be few different experoriKXTAHwience plan application and soon.
In brief a few words, let productspeak are most reduce effort, to be most economical, most to have the customerloyalty the instrument marketing core.

The customer duplicates” isinstrument marketing another key point. The customer duplicated has containedthe following two aspects: A viral type quantity duplication, two viral typequality duplication. The viral type quantity duplication often applies in themarket development initial period. Should have such several key links; Findsthe small piece which the essential customer, the manufacture may disseminatefast (fusing customer case), the suitable present method to attract thecustomer to experience or attends to the association of merchants either comingfrom other places or working away from their native place belt passing on,using the lining up technology attracts customer experience and so on. In thefinal analysis, is must make or many virulent cases or the topic completes inthe goal customer the fast duplication, achieves the small cost big crowd the repayment.Two viral type quality duplication was mainly the application in had thenumerous tests or the experience customer, must raise the sales rate the stage.I thought that the viral type quality duplication main technological meansattend to the association of merchants either coming from other places orworking away from their native place belt biography, this method rate ofaccuracy is high, the certainly virulent case dissemination is essential.
“

[1] 靳医兵. 知识经济与服务营销[J]. 商业经济文荟 , 2001,(01)
[2] 何振亮. 为什么服务营销不足?[J]. 经营管理者 , 2005,(05)
[3] 钱红. 服务营销与企业竞争[J]. 云南民族学院学报(哲学社会科学版) , 1997,(02)
[4] 郭箐楠, 敖楚斌. 营销新趋势:服务营销[J]. 科技与管理 , 2001,(03)
[5] 陈晔, 苗泽华. 服务营销是市场利器[J]. 经济论坛 , 2001,(07)
[6] 陈祝平. 论开展对服务营销的研究[J]. 财经研究 , 1993, (04)
[7] 姚作为. 透视服务营销的分析框架[J]. 南方经济 , 2005,(03)
[8] 宋润生. 论汽车服务营销的理念[J]. 深圳职业技术学院学报 , 2003,(02)
[9] 虞晶. 服务营销之我见[J]. 科技情报开发与经济 , 2005,(04)
[10] 俞利军. 从吃说起——服务营销面面观[J]. 网际商务 , 2001,(Z1)

晕，我就是学Marketing的，人在国外大学，参考文献太多了，你要侧重哪方面的？销售，服务，品牌，策略,4P's,渠道...具体点吧